Questions and Answers
Read below for Urban Enigmas’ most frequently asked questions. If you still have something to ask just shoot us an email at email@example.com or call us at (706) 850-4111.
WHERE ARE YOU LOCATED?
We’re located at 10 Huntington Road, Suite B70, Athens, Georgia 30606 (near Rush Athens trampoline park).
HOW MUCH DOES IT COST TO BECOME AN ESCAPE ARTIST?
The tickets cost $25 per person. For large groups, corporate events, and team bonding and team building activities, we do offer group discounts.
AM I REALLY GOING TO GET LOCKED IN A ROOM?
The short answer is “NO”. Players are never locked in a room; you can get out any time you like. We do, however, recommend bathroom breaks before the game starts, so you don’t have to leave midway through your game experience.
IS IT IMPORTANT FOR ME TO BOOK IN ADVANCE?
Yes. Although we welcome walk-in groups on Friday’s and Saturday’s, we can’t ensure a room will be available at the time. In order to guarantee your ability to play, we recommend booking ahead of time through the website.
HOW EARLY SHOULD I PLAN ON ARRIVING BEFORE MY SCHEDULED START TIME?
We ask that you arrive 15 minutes prior to your scheduled start time. This will allow time for you to sign in and be briefed on how to play our escape games. We do have to keep to a strict schedule, so if you arrive late you may not receive the full 60-minute escape room experience.
HOW LONG SHOULD I EXPECT THE ESCAPE ROOM EXPERIENCE TO LAST?
We expect the full experience to last about an hour and a half. This includes arriving 15 minutes before your scheduled start time and the 60 minutes you have inside the room to escape. Once your experience has ended, your “game master” will debrief the group, discuss your progress and answer any questions you may have from the room.
IS THERE ANYTHING SPECIFIC I NEED TO BRING WITH ME?
You need to bring nothing more with you than an open mind, a sharp wit, and that inner detective you’ve always wanted to be.
IS THERE ANY AGE REQUIREMENT FOR BECOMING AN ESCAPE ARTIST?
Although there is nothing scary in any of our rooms, they were not designed with children in mind. With that being said, we absolutely encourage families to participate in our escape room experiences. Escape artists aged 14 and under must be accompanied by a paying adult in the room. Anyone under the age of 18 must have a liability release waiver signed by their parent/legal guardian.
IS THERE A MINIMUM/MAXIMUM NUMBER OF ESACPE ARTISTS PER ROOM?
Our rooms do not have a minimum number, however, the maximum is 8-10 people, depending on the room you choose.
WILL THERE BE OTHER PEOPLE IN THE ROOM?
Since booking for an individual room remains open until filled, there is a possibility of others joining your room. If you would prefer not having other people in your room, you are welcome to reserve all slots.
IS THERE A PLACE I CAN PUT MY PERSONAL BELONGINGS IN WHILE I'M IN THE ROOM?
Yes, there is a container in each room for your bags, purses, jackets, phones, etc. Your belongings will be with you at all times.
ARE TICKETS REFUNDABLE?
Unfortunately, all tickets are non-refundable. However, you may reschedule your room if you contact us at least 48 hours prior to your reserved start time.
ARE WE ALLOWED TO TAKE PICTURES OR VIDEOS WHILE IN THE ROOM?
Sorry, but we ask that you refrain from taking photos or videos in the escape rooms.